What is POPIA?

South Africa’s Protection of Personal Information Act (POPIA) protects people from having their personal information processed without their consent.

POPIA prescribes 8 conditions for the lawful processing of personal information that companies like Sanlam (of which Sanlam Indie is a division) should adhere to. This is to mitigate the risk of the kind of privacy violations which could result in, for example, your identity being stolen or your bank account accessed.

Sanlam Indie is, therefore, required by law to take specific steps to safeguard all your personal data.

What information does Sanlam Indie keep?

We collect, process, store and use your relevant personal information to finalise and administer your Sanlam Indie policy, collect payment, assess and process claims, comply with industry laws (like POPIA), and to protect Sanlam Indie’s business interests. Here are examples of information we collect:

• Personal details (e.g. gender, occupation, ID number)

• Contact details (e.g. email address, phone number, postal address)

• Online information (e.g. website cookies, your computer’s internet address)

• Health information (e.g. smoking status, medical history)

• Financial information (e.g. payments, income, investments)

• Policy contract information

We reserve the right to share your personal information within the Sanlam Group and with other parties – such as other insurers (to prevent fraudulent claims), fraud prevention agencies and law enforcement agencies – when we’re required by law to do so. We will not disclose your personal information to third parties unless they apply the appropriate security measures. 

How do we store your information?

We aim to keep your information confidential through secure technology, including encryption. 

We may need to send your personal information outside of South Africa for storage or further processing on Sanlam Indie’s behalf. Because not all countries have the same data protection laws as South Africa, we won’t send your information to anyone unless they adhere to the principles of processing information in line with POPIA.

You have the right to ask us for a copy of your personal information and to update or correct it.

You can update your information by logging in to your Dashboard, chatting to us online, or emailing us at hello@sanlamindie.co.za. 

For a more detailed breakdown of how we use and collect information in accordance with POPIA, please read our Privacy Policy.

Got more questions? We’re happy to help. Drop us a line at hello@sanlamindie.co.za.